Privacy Policy

Effective Date: 15 November 2025

This Privacy Policy (“Policy”) explains how Design Creation, through its white-label division Jeweller’s Gallery (“Company”, “we”, “our”, or “us”), collects, uses, stores, and protects personal and business information.

By accessing or using our platform, portal, website, or related services (collectively, the “Services”), you (“Client”, “you”, or “your”) acknowledge that you have read, understood, and agreed to the terms of this Policy.

1. Information We Collect

1.1 Information Provided by Clients

We may collect the following types of information:

• Business Information: entity name, registered address, GST/tax ID, official contact details, and authorized representative details.
• Personal Data: name, designation, phone number, email, billing/shipping details, and identity documents provided for verification.
• Transactional Records: order details, invoices, product specifications, and communication regarding designs or manufacturing.
• Uploaded Data: customer or end-user data shared for customization or fulfillment purposes.

1.2 Information Collected Automatically

• Technical Data: IP address, browser type, device information, operating system, and access logs.
• Cookies and Tracking Tools: session cookies and similar technologies used for authentication, personalization, and improving service performance.

1.3 Third-Party Sources

We may receive additional data from payment gateways, logistics partners, or other service providers, in line with their policies and your consent.

2. Use of Information

We process collected data for the following legitimate purposes:

• To provide, manage, and improve our Services (order processing, design execution, production, and delivery).
• To verify identity and perform client due diligence.
• For billing, payment, and accounting purposes.
• To customize products or Services based on client requirements.
• To ensure security, maintenance, and improvement of the Portal.
• For analytics, quality control, and research.
• For legal compliance, fraud prevention, and dispute resolution.
• With consent, to share marketing updates, offers, or product information.

3. Disclosure of Information

Information may be shared under the following circumstances:

• To Service Providers: such as manufacturers, logistics, packaging, or payment partners assisting in order fulfillment.
• To Affiliates and Group Entities: within Design Creation where necessary for business purposes.
• For Legal Compliance: in response to legal processes, regulations, court orders, or government requests.
• Corporate Transactions: in case of mergers, acquisitions, or restructuring, subject to equivalent data protection standards.

We do not sell or trade personal information to unrelated third parties for marketing purposes without explicit consent.

4. Data Retention

Data is retained only for as long as necessary to fulfill the purposes of this Policy or as required by applicable law (including tax, audit, or regulatory obligations).

5. Security of Information

We apply commercially reasonable security measures, including encryption, restricted access, and continuous monitoring, to protect data from unauthorized access or misuse. However, no online system is completely secure; use of the Services is at the Client’s own risk.

6. Client Obligations Regarding Privacy

Confidentiality of Credentials

• You must keep your login credentials and account details confidential and prevent unauthorized access.
• You are responsible for all activities conducted under your account.

Authorized Access

• Only authorized employees or agents of your organization may access the Services.
• You must immediately inform the Company of any unauthorized activity.

Data Handling

• You must not copy, misuse, or reverse-engineer any proprietary information, catalogues, or design content accessed via the Services.
• Information must be used solely for legitimate business purposes related to your brand.

Customer Data Responsibility

• If you upload end-customer data (for customized products), you confirm that you have obtained all necessary consents and that such data complies with privacy and IP laws.

Compliance with Laws

• You agree to follow all applicable data protection and privacy laws, including those under the Information Technology Act, 2000 (India) and related regulations.

Non-Disclosure

• You shall not disclose or share designs, pricing, CAD files, or proprietary information without written approval from the Company.

7. Cross-Border Data Transfers

Data may be processed or stored outside your home country. The Company ensures that all such transfers comply with applicable legal requirements and maintain adequate protection measures.

8. Rights of Data Subjects

Depending on local law, you may have the right to:

• Access, correct, or update your personal data;
• Request deletion or limit processing;
• Withdraw consent (where applicable);
• Object to marketing communication;
• File a complaint with the relevant authority.

Requests can be submitted in writing using the contact details provided below.

9. Minors

Our Services are intended for business entities and users aged 18 or above. We do not knowingly collect or process data from minors.

10. Amendments

We may revise or update this Policy at any time. Changes will become effective upon posting on the website or portal. For significant updates, we will notify Clients via email or in-platform notifications. Continued use of Services constitutes acceptance of the revised Policy.

11. Governing Law

This Policy is governed by and interpreted under the laws of India. All disputes shall fall under the exclusive jurisdiction of the courts of Surat, Gujarat, India.

12. Contact Information

Design Creation / Jeweller’s Gallery

4th Floor, Aditya Chambers,
Opp. Jalaram Furniture,
Kapodra, Surat Gujarat - 395009

Email: info@designcreation.co.in

Phone: +91 8511360072